Enterprise Knowledge Management
Knowledge management (KM) comprises a range of strategies and practices used in an organization to identify, create, represent, distribute, and enable adoption of insights and experiences. Such insights and experiences comprise knowledge, either embodied in individuals or embedded in organizational processes or practice.
Enterprise Knowledge Management is the next stage in the evolution of organizational processes and practice, emerging as the missing ingredient of popular management strategies. Today the economy of knowledge is already a reality, recognized by the European Union as a major factor in durable growth and shown by recent OECD studies to influence productivity.
The shift to knowledge as the primary source of value results in the new economy being led by those who manage knowledge effectively. Today's organisations are creating and leveraging knowledge, data and information at an unprecedented pace – a phenomenon that makes the use of technology not an option, but a necessity.
Organisations and business decision makers spend a great deal of resources and make significant investments in the latest technology, systems and infrastructure to support knowledge management. It is imperative that these investments are validated properly, made wisely and that the most appropriate technologies and software tools are selected or combined to facilitate knowledge management leading to better decision-making and promoting continuous improvement.
In order to respond to this need, we are equipped not only with the know-how to analyze each customer's information integration and flow requirements, but also with a suite of tools that can be combined to best meet these requirements:
All of the above are accessed via a Web2.0 interface, with support for Community & Security and additional Collaborative Features such as wikis, blogs, instant messaging, message boards, shared bookmark and calendar, Announcements & Alerts, RSS feed aggregation and custom information integration adapters.
According to Ernst & Young consulting agency research, KM Software usage enables up to 30% savings on customer support and increases up to 50% decision-making quality, staff agility, and company reaction speed to changes of market needs. IMC Enterprise KM solutions enable effective information sharing that results in:
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A broad range of organizations can benefit from Enterprise Knowledge Management: